Refund & Cancellation Policy
First draft for review.
Scope
This policy covers online payments for our services, mainly Menorca HR subscriptions paid through the Paymob gateway. No payment for real estate services is made through the website; commissions are due under the written agreement with each client.
Menorca HR subscriptions
- Subscriptions are paid in advance, monthly or for a longer period. Renewal can be stopped at any time without any fee, and the subscription keeps running until the last day of the paid period.
- First subscription: cancelling within 14 days of the first payment refunds the full amount, except the setup fee.
- Renewals: a period that has started is not refunded; months not yet started in a longer subscription are.
- The setup fee is not refundable once the company setup has started.
- Wrong or duplicate payments are refunded in full once confirmed.
- Add-on services follow the same rules.
IT projects and services
These follow the payment and refund terms written in the quotation or the contract signed for each project.
How to ask
The company’s system admin (or the client) writes to info@menorcaa.com with the company name and code, the transaction number and date, and the reason. We reply within 7 working days.
How the money comes back
Refunds go back the way the payment was made (card or wallet through Paymob, or a transfer to the same account) within 14 working days of approval, depending on the bank or wallet.
Invoices
When an amount is refunded, we cancel the e-invoice or issue a credit note for it, as the tax law requires.
Contact
info@menorcaa.com, or the Contact page.